Refund policy

Return, Refund & Cancellation Policy

Last updated: August 5, 2026

At Unplog, we want you to love your aromatic experience. This policy covers three things: cancelling an order before it ships, returning a product after it arrives, and managing or cancelling a Subscribe & Save subscription.

Because our nasal inhalers are personal-use products, returns are subject to the conditions below for hygiene and safety reasons. We currently ship within the United States only.

Part A — Cancelling an Order

1. Cancellation Window

You may request to cancel your order only before it has been processed and handed to the carrier.

Orders are processed within 1–3 business days of being placed. Your cancellation request must reach us within that window, before your order ships.
Orders placed after 12:00 PM ET, on weekends, or on U.S. holidays begin processing the next business day. We ship Monday through Friday.
Once an order has shipped, it can no longer be canceled. See Part B for returns.

Because our processing window is short, the sooner you contact us, the more likely we can stop the order in time.

2. How to Request a Cancellation

Email us at hello@unplog.com as soon as possible with:

the subject line "Cancel Order";
your order number; and
the name and email address used to place the order.

We review cancellation requests during business hours, Monday through Friday. We will reply to confirm whether your order was successfully canceled or whether it had already been processed for shipment.

Please note: a cancellation is not effective until we confirm it by email. A request sent by social media message, comment, or any channel other than hello@unplog.com may not reach us in time to stop the order.

3. Orders Already in Preparation — Our Discretion

Unplog is a small brand and our orders are packed by hand from our Miami, Florida location. This means an order can be picked, labeled, and sealed well before the end of the 1–3 business day processing window.

We therefore cannot guarantee that any cancellation request will be honored, even if it arrives within the 1–3 business day window. If your order is already prepared, packed, or handed to the carrier when your request reaches us, we may decline the cancellation.

Where we are able to stop an order, we will. Where we are not, we will tell you promptly and the return terms in Part B apply instead. Approving a cancellation after an order has entered preparation is done at our discretion as a courtesy and does not create an obligation to do so for future orders.

4. Refunds for Approved Cancellations

If we confirm your cancellation before the order ships:

You will receive a full refund of the entire amount you paid, including any shipping charges collected at checkout.
No cancellation fee, restocking fee, or processing charge applies.
The refund is issued to your original payment method. We process it promptly, typically within 1–3 business days of confirming the cancellation; your bank or card issuer may take an additional 5–10 business days to post it to your statement.
If your payment was only authorized and not yet captured, the authorization is released instead of refunded, and the pending charge should drop off according to your bank's timeline.

You will receive an email confirming the cancellation and the refund.

5. Cancellations by Unplog

We may also cancel an order, in whole or in part, including where:

the product is out of stock or otherwise unavailable;
there was a pricing, listing, or other error;
we cannot verify the payment or the billing/shipping information, or we suspect fraud; or
the order violates our Terms of Service (for example, unauthorized resale or quantity limits).

If we cancel an order you have already paid for, we will refund the affected amount in full to your original payment method and notify you by email.

6. Changes to Your Order (Address, Items, Quantity)

Changes are subject to the same timing limits as cancellations. If you need to correct a shipping address, swap a scent, or adjust quantity, email hello@unplog.com immediately with your order number. We can usually only make changes before an order ships, and we cannot guarantee a change once preparation has begun.

If a change is not possible, we may cancel the order (if unshipped) so you can place a new one, or the return terms in Part B will apply.

Part B — Returns and Refunds

7. Return Window

You may request a return within 14 days of the delivery date. Requests made after 14 days cannot be accepted.

8. Eligibility — Conditions for a Return

To be eligible for a return and refund, all of the following must be true:

the product is unopened;
the product has not been used or manipulated in any way (the seal/shrink band must be intact); and
the product is in its original retail box, in resalable condition.

For health and safety reasons, opened, used, or unsealed products cannot be returned or refunded, except where the item arrived damaged or defective (see Section 11).

9. How to Start a Return

Email us at hello@unplog.com within 14 days of delivery with:

your order number, and
the item(s) you wish to return.

We will confirm whether your return qualifies and, if approved, send you return instructions and the return address. Please do not ship items back before receiving approval — unauthorized returns may not be processed.

Please do not refuse delivery as a way to cancel or return. Refused packages are not automatically refunded and may incur return-shipping charges deducted from any refund. Email us instead.

10. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.
Approved refunds are issued to your original payment method, typically within 5–10 business days after inspection (your bank or card issuer may take additional time to post it).
Original shipping charges are non-refundable, and return shipping costs are the customer's responsibility, unless the return is due to our error or a damaged/defective item.
Partial returns and free shipping: shipping is free on orders over $30. If you return part of an order and the amount you keep falls to $30 or less, we may deduct the original shipping cost from your refund, since the order no longer qualifies for free shipping. We will tell you the exact amount before issuing the refund.

11. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us at hello@unplog.com within 14 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or full refund, including any shipping costs, at no charge to you.

12. Non-Returnable Items

The following cannot be returned:

opened, used, or unsealed products;
products not in their original box or not in resalable condition; and
items requested after the 14-day window.

13. Exchanges

The fastest way to get a different product is to return your eligible (unopened) item for a refund and place a new order. If you'd like help, email us at hello@unplog.com.

Part C — Subscriptions (Subscribe & Save)

14. What You Are Agreeing To

We offer an optional Subscribe & Save plan. Choosing it is entirely up to you — every product on our Site can also be bought as a one-time purchase, at the one-time price shown on the product page.

If you select Subscribe & Save at checkout, you are enrolling in a recurring order that renews and charges your payment method automatically until you cancel. Before you complete checkout we disclose, on the product page and at checkout:

the delivery frequency you selected;
the recurring price you will be charged, including the subscriber discount; and
that the plan continues automatically until you cancel.

Current plans and discounts:

Deliver every month — delivered every 1 month — 15% off the one-time price.
Deliver every 2 months — delivered every 2 months — 10% off the one-time price.

Your first order is charged when you place it. Each renewal is charged on its scheduled date at the subscriber price then in effect, plus any applicable shipping and tax, until you cancel.

15. How to Cancel a Subscription — and It Is Meant to Be Easy

You can cancel at any time, in a few clicks, using the same method you used to sign up. There is no cancellation fee, no minimum number of orders, and no penalty for cancelling.

To cancel, do either of the following:

Manage it yourself online. Sign in to your Unplog account and open Manage subscription, or use the manage-subscription link included in your subscription confirmation and renewal emails. From there you can cancel, skip a delivery, pause, change the frequency, change the scent, or update your address and payment method.
Email us. Write to hello@unplog.com with the subject line "Cancel Subscription" and the email address on the account. We will action it and confirm by email.

We will never require you to call, chat, or complete any additional step that we did not require to enrol you.

16. The Deadline That Matters

Cancel before your next renewal is processed. Once a renewal order has been charged and processed, that particular order is treated like any other order under this policy — see Sections 1, 3 and 7 — and cancelling the subscription stops future deliveries rather than the one already in progress.

Each subscription delivery is treated as its own order: the 14-day return window in Section 7 runs from the delivery date of that particular shipment, and the same unopened / unmanipulated / original-box conditions apply. If a renewal has already shipped, follow the return process in Part B.

17. Changes to Price or Plan

If we change the price or the terms of a subscription plan, we will notify you by email before the change takes effect on your subscription, and you may cancel before then. Any promotional or introductory rate applies only for the period stated when you enrolled; after that, the standard subscriber price applies.

18. Failed Payments and Cancellation by Us

If your payment method is declined, expires, or cannot be charged, we may retry the charge, pause the subscription, or cancel it. We may also cancel or modify a subscription for the reasons listed in Section 5.

19. Your Subscription Rights

Nothing in Part C limits any rights you may have under the FTC's rules governing negative-option and automatic-renewal offers, or under applicable state automatic-renewal laws.

Part D — General

20. Related Policies

This policy works together with:

Shipping Policy — processing times, carriers, and how risk of loss passes to you when we hand the package to the carrier.
Terms of Service — the overall agreement governing your purchase.

If there is any conflict between this policy and another posted policy on the subject of returns, refunds, or cancellations, this policy controls.

21. Your Rights

Nothing in this policy limits any rights you may have under applicable U.S. federal or state consumer-protection laws.

22. Changes to This Policy

We may update this policy at any time. Changes are effective when posted, and we will revise the "Last updated" date above. The policy in effect at the time you place your order applies to that order.