Cancellation policy
Last updated: October 21, 2026
Unplog is a brand owned and operated by UNPLOG LLC, a Florida limited liability company.
This policy applies to Unplog Subscribe & Save purchases. Subscribe & Save is optional, and eligible products may also be purchased without a subscription at the one-time price displayed on the product page.
1. AUTOMATIC RENEWAL
By selecting Subscribe & Save and completing checkout, you authorize UNPLOG LLC and its payment processors to charge the payment method associated with your subscription automatically at the frequency selected by you.
Your subscription continues and renews automatically until you cancel it.
Before checkout, the product page displays:
• the quantity included;
• the delivery and billing frequency;
• the applicable subscriber discount;
• the total amount charged at each renewal; and
• that the subscription continues until canceled.
2. CURRENT SUBSCRIPTION OPTIONS
Current Subscribe & Save options are:
• 1 pack delivered every month — 10% off the applicable one-time price.
• 3 packs delivered every 3 months — 15% off the applicable one-time price.
• 6 packs delivered every 6 months — 30% off the applicable one-time price.
A “pack” contains the quantity identified on the applicable product page.
For multi-pack subscriptions, the entire bundle price is charged when the subscription begins and again on each applicable renewal date.
Any monthly equivalent shown on a product page is provided for comparison only. It is not a monthly installment unless expressly stated otherwise.
Prices, discounts, taxes, and shipping charges shown during checkout control if they differ from a general description in this policy.
3. CHARGES
The first subscription order is charged when you complete checkout.
Future orders are charged automatically on the scheduled renewal date using the payment method associated with your subscription.
Each renewal may include:
• the subscriber price then in effect;
• applicable shipping charges; and
• applicable taxes.
Free standard U.S. shipping currently applies when the order total after discounts and before taxes exceeds $20. Otherwise, the shipping charge displayed at checkout or in the subscription terms may apply.
4. MANAGING A SUBSCRIPTION
Before the next renewal is processed, you may use the available subscription-management options to:
• cancel the subscription;
• pause it;
• skip an eligible shipment;
• change the delivery frequency;
• change an eligible product or scent;
• update the shipping address; or
• update the payment method.
Available options may be accessed through your Unplog account or through the subscription-management link contained in subscription emails.
5. CANCELLATION
You may cancel at any time without a cancellation fee or minimum purchase requirement.
To cancel:
• sign in to your Unplog account and use the Manage Subscription option;
• use the subscription-management link provided in your subscription emails; or
• email hello@unplog.com with “Cancel Subscription” in the subject line and the email address associated with the subscription.
We will not require you to call us or use a cancellation method that is materially more difficult than the method used to subscribe.
Cancellation becomes effective for future renewal orders after it is successfully completed or confirmed.
6. CANCELLATION DEADLINE
Cancel before the next renewal charge is processed.
Canceling a subscription stops future renewal orders. It does not automatically reverse a renewal that has already been charged, processed, packed, or shipped.
If a renewal order has already been created, email hello@unplog.com immediately. We may be able to cancel the order if it has not entered preparation or shipment, but cancellation cannot be guaranteed.
7. RETURNS OF SUBSCRIPTION ORDERS
Each subscription shipment is treated as a separate order.
If a subscription order has already shipped, it may be returned only under our Return, Refund & Cancellation Policy.
Generally, a return must be requested within 14 days after delivery, and the product must remain unopened, unused, sealed, and inside its original retail packaging.
8. PRICE OR PLAN CHANGES
We may change subscription prices, discounts, available products, frequencies, or other plan terms.
When required by law, we will provide advance notice before a material change affects an existing subscription. You may cancel before the change becomes effective.
Promotional or introductory prices apply only for the period stated when the subscription is created.
9. FAILED PAYMENTS
If a payment method is declined, expired, or unavailable, we or our subscription provider may retry the charge.
We may ask you to update your payment method and may pause or cancel the subscription if payment cannot be completed.
10. SHIPPING
Subscription orders are processed and delivered under our Shipping Policy.
Changing an address after a renewal has been processed may not change the address attached to that renewal order. Address changes should be completed before the next renewal date.
11. CUSTOMER RIGHTS
Nothing in this policy limits rights provided by applicable federal or state laws governing automatic-renewal, negative-option, subscription, or consumer transactions.
12. POLICY CHANGES
We may update this policy periodically. Changes become effective when published, subject to any advance notice required by applicable law.
13. CONTACT
Questions about Subscribe & Save may be directed to:
UNPLOG LLC
Brand: Unplog
Email: hello@unplog.com
Location: Miami, Florida, USA