Cancellation policy

Last updated: August 5, 2026

This policy applies to Unplog Subscribe & Save subscriptions. For one-time orders, returns and refunds, see our Return, Refund & Cancellation Policy.

What you are agreeing to

Subscribe & Save is optional. Every Unplog product can also be bought as a one-time purchase, at the one-time price shown on the product page.

If you choose Subscribe & Save at checkout, you are enrolling in a recurring order that renews and charges your payment method automatically until you cancel. Before you complete checkout we show you the delivery frequency you selected, the recurring price you will be charged including the subscriber discount, and that the plan continues automatically until you cancel.

Current plans:

Deliver every month — every 1 month — 15% off the one-time price.
Deliver every 2 months — every 2 months — 10% off the one-time price.

Your first order is charged when you place it. Each renewal is charged on its scheduled date at the subscriber price then in effect, plus any applicable shipping and tax, until you cancel.

How to cancel

You can cancel at any time, in a few clicks, using the same method you used to sign up. There is no cancellation fee, no minimum number of orders, and no penalty for cancelling.

Either:

Manage it yourself online — sign in to your Unplog account and open Manage subscription, or use the manage-subscription link in your subscription confirmation and renewal emails. From there you can cancel, skip a delivery, pause, change the frequency, change the scent, or update your address and payment method.
Email us — write to hello@unplog.com with the subject line "Cancel Subscription" and the email address on the account. We will action it and confirm by email.

We will never require you to call, chat, or complete any additional step that we did not require to enrol you.

When to cancel

Cancel before your next renewal is processed. Cancelling stops future deliveries. Once a renewal has been charged and processed, that shipment proceeds — cancelling does not retroactively refund it.

If a renewal has already shipped, our Return, Refund & Cancellation Policy applies: you may request a return within 14 days of delivery, provided the product is unopened, unused and unmanipulated with the seal intact, and in its original retail box.

Skipping and pausing

You do not have to cancel to take a break. From your account you can skip a single delivery, pause the subscription, or change the frequency at any time before the next renewal is processed.

Changes to price or plan

If we change the price or terms of a subscription plan, we will notify you by email before the change takes effect on your subscription, and you may cancel before then. Any promotional or introductory rate applies only for the period stated when you enrolled; after that, the standard subscriber price applies.

Failed payments

If your payment method is declined, expires, or cannot be charged, we may retry the charge, pause the subscription, or cancel it. We will let you know by email.

Your rights

Nothing in this policy limits any rights you may have under the FTC's rules governing negative-option and automatic-renewal offers, under applicable state automatic-renewal laws, or under other U.S. federal or state consumer-protection laws.