Shipping policy

Last updated: October 21, 2026

Unplog is a brand owned and operated by UNPLOG LLC, a Florida limited liability company.

This Shipping Policy explains how orders placed through www.unplog.com are processed and delivered.

We currently ship within the United States only.

1. ORDER PROCESSING

Orders are processed and packed from our Miami, Florida location.

Orders normally ship within 1–3 business days after being placed. Orders received after 12:00 PM Eastern Time, on weekends, or on U.S. holidays begin processing on the following business day.

We process and ship orders Monday through Friday.

Processing times are estimates and may be extended during product launches, promotions, holidays, high-volume periods, severe weather, supply interruptions, or other circumstances outside our reasonable control.

Once an order ships, a shipping-confirmation email containing tracking information will be sent to the email address provided at checkout.

Subscribe & Save renewal orders follow the same processing terms.

2. SHIPPING DESTINATIONS

We currently ship only to eligible addresses within the United States.

Available shipping services may differ for Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses. Some destinations may require additional delivery time.

We do not currently offer international shipping.

3. SHIPPING CARRIERS

Orders may be shipped through recognized third-party carriers, including DHL, UPS, FedEx, USPS, or another carrier displayed at checkout or selected for the order.

The carrier may be selected according to destination, package size, service level, price, and availability.

4. SHIPPING RATES

Standard shipping is free on U.S. orders over $20 after discounts and before taxes.

For orders of $20 or less, shipping is calculated or displayed at checkout before the purchase is completed.

Any expedited service, when available, and its corresponding price will be displayed at checkout.

Shipping charges are non-refundable except when:

• an order is successfully canceled before shipment;
• the shipment contains an incorrect product because of our error; or
• a product arrives damaged or defective and a refund is approved.

5. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after the order has been processed and handed to the carrier.

Typical estimated transit times are:

• Standard shipping: approximately 3–7 business days within the continental United States.
• Expedited shipping: approximately 1–3 business days when available.

Deliveries to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses may take longer.

All delivery dates and transit times are estimates. They are not guaranteed unless a specific guaranteed carrier service is expressly identified at checkout.

6. TRACKING

Tracking information will be emailed after shipment.

Tracking events, scans, delivery estimates, and delivery confirmations are generated by the carrier. Updates may be delayed or incomplete.

If tracking does not update for several business days, contact hello@unplog.com with your order number. We may ask you to contact the carrier or may assist with an appropriate carrier inquiry.

7. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate delivery address.

Review the address carefully before completing checkout. If an address needs to be corrected, email hello@unplog.com immediately.

We cannot guarantee that an address can be changed after an order enters processing.

UNPLOG LLC is not responsible for delays, failed delivery, misdelivery, or return-to-sender events caused by an incorrect, incomplete, or undeliverable address supplied by the customer.

If a package is returned because of an incorrect address, an unclaimed package, or another customer-related delivery issue, the customer may be responsible for additional shipping costs. Any approved refund may exclude the original shipping expense.

8. CARRIER DELAYS

After a package is handed to the carrier, its movement and delivery are managed by that carrier.

Carrier delays may result from weather, natural disasters, seasonal volume, operational interruptions, labor disruptions, address problems, security events, or other circumstances outside our control.

We do not guarantee delivery on a particular date and are not responsible for a reasonable carrier delay outside our control. We will nevertheless provide reasonable assistance when a shipment appears delayed or lost.

9. LOST PACKAGES

If tracking shows that a package has not been delivered and appears lost in transit, email hello@unplog.com with the order number.

We may open or assist with a carrier investigation. Investigation and resolution timelines are controlled by the carrier.

A replacement or refund will be determined after reviewing the tracking history, carrier response, delivery address, and circumstances of the shipment.

10. PACKAGES MARKED DELIVERED

When a carrier marks an order as delivered, first:

• verify the shipping address;
• check the mailbox, entrance, lobby, reception area, parcel locker, and other safe locations;
• ask household members, neighbors, reception staff, or property management whether they received it; and
• allow up to 24 hours in case the carrier recorded delivery before completing it.

If the package is still missing, contact the carrier and email hello@unplog.com.

UNPLOG LLC is not automatically responsible for packages lost or stolen after confirmed delivery. We will review the situation and provide reasonable assistance with a carrier claim where appropriate.

11. DAMAGED SHIPMENTS

If a product arrives damaged, defective, or incorrect, contact hello@unplog.com within 14 days after delivery.

Include the order number and clear photographs of the product, shipping container, and damage.

After reviewing the claim, we will arrange an appropriate replacement or refund in accordance with our Return, Refund & Cancellation Policy.

12. MULTIPLE SHIPMENTS

An order containing multiple products may be divided into separate shipments. Separate packages may arrive on different dates and may have different tracking numbers.

No additional shipping charge will be imposed solely because we divide an order into multiple shipments.

13. POLICY CHANGES

We may update this Shipping Policy periodically. Changes become effective when published and the “Last updated” date will be revised.

The policy in effect when an order is placed will govern that order unless applicable law requires otherwise.

14. CONTACT

Questions about shipping may be directed to:

UNPLOG LLC
Brand: Unplog
Email: hello@unplog.com
Location: Miami, Florida, USA