Terms of service
Last updated: October 21, 2026
These Terms of Service are a legal agreement between you and UNPLOG LLC, a Florida limited liability company operating the Unplog brand (“Unplog,” “we,” “us,” or “our”).
These Terms govern your access to www.unplog.com, related webpages, customer accounts, purchases, subscriptions, communications, and other services we provide collectively as the “Services.”
By accessing the Services, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services.
1. ELIGIBILITY
You must be at least 18 years old or the age of legal majority in your jurisdiction to make a purchase.
By using the Services, you represent that you meet this requirement and that the information you provide is accurate and complete.
2. OUR PRODUCTS
Unplog sells portable aromatic nasal inhalers made with essential-oil blends.
Unplog products are intended as sensory and lifestyle products. They are not drugs, medical devices, or substitutes for professional medical advice, diagnosis, or treatment.
Our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
Descriptions of Focus, Calm, Energy, Bliss, scent experiences, routines, moments, or feelings are brand and sensory descriptions. They are not promises of a medical, psychological, cognitive, therapeutic, or physiological result.
Essential oils may cause sensitivity or irritation. Review the ingredients and product directions before use.
Unless the product packaging specifically states otherwise:
• do not ingest the product;
• do not insert the product into the nostril;
• do not apply the contents to skin;
• avoid contact with eyes and broken skin;
• keep the product away from children and pets; and
• discontinue use if irritation or discomfort occurs.
If you are pregnant, nursing, have a medical condition, or have known allergies or sensitivities, consult an appropriate healthcare professional before use.
3. PRODUCT INFORMATION
We attempt to display product descriptions, ingredients, colors, packaging, dimensions, prices, and photographs accurately.
Screens, lighting, product updates, manufacturing tolerances, or packaging revisions may create minor differences. We do not guarantee that every display will be perfectly identical to the physical product.
Material changes will be disclosed where appropriate.
4. ORDERS AND ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An order-confirmation email acknowledges that we received the order. It does not guarantee acceptance.
We may accept, decline, limit, or cancel an order for reasons including:
• product availability;
• quantity limitations;
• suspected fraud or unauthorized payment;
• inaccurate customer information;
• pricing or listing errors;
• unauthorized resale; or
• violation of these Terms.
If we cancel an order after payment has been collected, we will refund the affected amount.
5. PRICING, TAXES, AND PAYMENT
Prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, discounts, and product availability may change before an order is placed.
Applicable taxes and shipping charges are calculated or displayed during checkout.
Payments are processed through third-party payment providers, which may include Shopify Payments, Shop Pay, credit-card networks, digital wallets, or other available providers.
By submitting payment information, you authorize us and the applicable payment processor to charge the selected payment method for the order, including applicable taxes, shipping, and recurring subscription charges authorized by you.
If a listing contains a material pricing or product error, we may correct or cancel the affected transaction. If payment was collected for a canceled item, it will be refunded.
6. SHIPPING
We currently ship to eligible addresses within the United States.
Processing and delivery times are estimates unless a guaranteed service is expressly identified.
You are responsible for supplying a complete and accurate shipping address.
Shipping conditions, tracking, carrier delays, lost packages, and damaged shipments are governed by our Shipping Policy.
7. CANCELLATIONS, RETURNS, AND REFUNDS
Order cancellations, returns, exchanges, damaged products, and refunds are governed by our Return, Refund & Cancellation Policy.
Because nasal inhalers are personal-use products, opened, used, tested, unsealed, or manipulated products generally cannot be returned for hygiene and safety reasons unless damaged, defective, or incorrect.
8. SUBSCRIPTIONS
Eligible products may be offered through an optional Subscribe & Save program.
When you enroll, you authorize recurring charges at the frequency and price disclosed before checkout until you cancel.
You may cancel according to the methods explained in our Subscription Policy.
Canceling a subscription stops future renewals but does not automatically cancel a renewal order that has already been charged, processed, or shipped.
Our Subscription Policy is incorporated into these Terms.
9. ACCOUNTS
You may be able to create a customer account.
You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account.
Notify hello@unplog.com if you believe an account or payment method has been used without authorization.
We may suspend or terminate an account when reasonably necessary to protect customers, the Services, or UNPLOG LLC.
10. INTELLECTUAL PROPERTY
The Services and their content—including the Unplog name, flower mark, logos, packaging, product designs, photographs, videos, text, graphics, illustrations, website design, and product names—are owned by or licensed to UNPLOG LLC and are protected by applicable intellectual-property laws.
You may use the Services only for personal, non-commercial purposes.
Without prior written permission, you may not copy, reproduce, modify, distribute, sell, license, exploit, scrape, or create derivative works from protected content.
No ownership or license is transferred except for the limited right to use the Services under these Terms.
11. ACCEPTABLE USE
You may not:
• use the Services for an unlawful or fraudulent purpose;
• attempt to gain unauthorized access to the website or another user’s information;
• introduce malicious software or interfere with website operation;
• collect information through harmful automated methods;
• impersonate another person or misrepresent an affiliation;
• resell products without authorization;
• make unauthorized medical or therapeutic claims about Unplog products; or
• infringe intellectual-property, privacy, or other legal rights.
12. REVIEWS AND USER CONTENT
If you submit a review, photograph, video, comment, testimonial, social-media tag, or other content to us, you represent that:
• you own or control the necessary rights;
• the content is truthful and based on your genuine experience;
• the content does not violate law or another person’s rights; and
• any required advertising, gifted-product, affiliate, or sponsorship disclosure is included.
You grant UNPLOG LLC a non-exclusive, worldwide, royalty-free license to reproduce, display, adapt, distribute, and use submitted content for website, marketing, customer-service, and operational purposes.
We may remove or decline content that violates these Terms. We do not provide compensation unless agreed separately in writing.
13. EMAIL AND SMS
We may send transactional communications concerning orders, accounts, shipping, returns, and subscriptions.
If you separately opt into marketing emails or SMS messages, you may withdraw consent through the unsubscribe link, available account controls, the instructions included in the message, or by contacting us.
Consent to marketing is not a condition of purchase.
Message and data rates may apply to SMS communications. Where applicable, reply STOP to cancel and HELP for assistance.
14. THIRD-PARTY SERVICES AND LINKS
The Services may depend on or link to third-party providers such as Shopify, payment processors, carriers, social platforms, analytics services, or subscription tools.
Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party websites or services outside our control.
15. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND EXCEPT THOSE THAT CANNOT LAWFULLY BE EXCLUDED.
WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE EXTENT PERMITTED BY LAW.
WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, SECURE, ACCURATE, OR ERROR-FREE.
Nothing in these Terms excludes a warranty or consumer right that cannot legally be waived.
16. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, UNPLOG LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THAT CLAIM.
These limitations do not apply where prohibited by law.
17. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless UNPLOG LLC and its members, managers, employees, and contractors from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of the Services, material violation of these Terms, or infringement of another person’s rights.
18. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute that may lawfully be subject to an exclusive venue provision will be brought in the state or federal courts with jurisdiction in Miami-Dade County, Florida.
Nothing in this section limits non-waivable consumer rights or rights to bring a claim in another venue when applicable law requires otherwise.
19. CHANGES TO THE SERVICES OR TERMS
We may update the Services or these Terms periodically.
Updated Terms become effective when published unless another effective date is stated or applicable law requires advance notice.
The “Last updated” date will identify the most recent revision.
20. TERMINATION
We may restrict or terminate access to the Services if you materially violate these Terms, engage in fraud, threaten website security, or misuse our products or intellectual property.
Provisions that by their nature should survive termination will remain effective.
21. SEVERABILITY
If any provision is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.
22. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Return, Refund & Cancellation Policy, Subscription Policy, and terms displayed during checkout, constitute the agreement between you and UNPLOG LLC concerning the Services and your purchase.
For return-specific issues, the Return, Refund & Cancellation Policy controls. For subscription-specific issues, the Subscription Policy controls.
23. CONTACT
UNPLOG LLC
Brand: Unplog
Email: hello@unplog.com
Location: Miami, Florida, USA
Website: www.unplog.com